Arabian Oud

Privacy policy

Introduction

Arabian Oud was established in 1982, employing over 3,700 staff, with 1,200 branches and more than 400 unique oriental and occidental luxury perfumes. It is the largest manufacturer and retailer of perfumes worldwide, specializing in incense, oriental perfumes, and essential oils.

Arabian Oud Trading Company ("Arabian Oud") is committed to respecting your privacy and protecting your personal data.

We commit to transparency regarding the information we collect about you and how we use it.

We will use your personal data for the purposes outlined below. Your personal data will not be processed in a manner inconsistent with the purpose for which it was collected, except as permitted by applicable privacy laws.

We only process personal data when we have a legal basis to do so. The legal basis depends on the reason(s) for collecting your personal data and our need to process it.

We have measures in place to protect your personal data and ensure its security.

We respect your data protection rights and aim to give you control over your personal data.

You can access the full privacy policy below to understand how we use your personal data, the types of personal data we collect, how we collect and process it, the purpose of processing, and with whom we may share it.

We do not collect any personal data about you without your consent, as outlined in this policy.


Complete Privacy Policy


Data Controller

All personal data processed in relation to this privacy policy is controlled by Arabian Oud, registered at:

Northern Ring Road Branch, Al Nafil District, Kingdom of Saudi Arabia

It is the responsible entity under the Personal Data Protection Law (PDPL) in Saudi Arabia.

To contact the Data Protection Officer at Arabian Oud, please submit a request using the contact details provided at the end of this privacy policy.

What do we mean by personal data?

Personal data refers to any data, regardless of source or format, that can identify you directly or indirectly, including:

    • Name
    • Identification number
    • Addresses and contact numbers
    • Licenses, records, and personal assets
    • Bank and credit card numbers
    • Photos and videos
    • Any other personal information


Scope of this policy


This privacy policy applies to your personal data collected, used, or otherwise processed in relation to your relationship with us as a customer.


How we collect personal data and types collected


Direct Collection

We collect personal data you provide directly through:

    • Arabian Oud website | Online Store - Saudi Arabia (shop.arabianoud.com)
    • Direct branch visits
    • Email communications
    • Postal deliveries via courier
    • Chatbot interactions

Types of personal data collected:

    • Name
    • Address
    • Email
    • Contact number
    • City
    • Geolocation

We inform you when providing personal data is mandatory for achieving the purposes outlined below; otherwise, providing data is optional.


Legal basis for processing


Legitimate interests:

    • Interaction and assistance via website or live chat
    • Processing service requests online
    • Collecting delivery details and sharing with courier for order fulfillment
    • Maintaining communication regarding orders and inquiries
    • Verifying information accuracy
    • Enabling account creation for support access
    • Facilitating service appointments and request processing
    • Handling complaints and returns
    • Secure online transactions via payment gateway
    • Targeted marketing campaigns and customer data analysis


Consent

By agreeing to this policy, you provide prior consent for the following uses of your data:

    • Sending promotional messages, newsletters, and marketing campaigns
    • Using interaction data to improve services
    • Providing targeted offers
    • Data analysis to suggest products matching your preferences

You can withdraw consent at any time via the consent withdrawal page on shop.arabianoud.com .

You can also unsubscribe from marketing messages while continuing to receive essential service communications.


Compliance with legal obligations

We may process personal data to comply with legal obligations, such as:

    • Reporting customer complaints to the Ministry of Commerce
    • Complying with Zakat, Tax, and Customs Authority (ZATCA) requirements


Data retention

    • Personal data is retained only as long as necessary
    • Electronic storage up to 10 years
    • Secure deletion or anonymization after retention period


Data sharing

We share personal data with processors acting on our behalf:

    • Customer updates via SMS or WhatsApp
    • Delivery services
    • Direct marketing with consent
    • Payment and invoice verification

We do not sell personal data to third parties.


International data transfer

Personal data is not transferred outside Saudi Arabia.


Cookies Policy

We use cookies to improve user experience, including:

    • Essential cookies
    • Advertising cookies
    • Performance cookies
    • Social cookies
    • Functional cookies

Manage your consent via cookie settings on our website.


Your legal rights

    • Access personal data
    • Know how data is collected and processed
    • Obtain data in clear format
    • Request correction or update
    • Request deletion
    • Withdraw consent

You can also file complaints to the relevant authority.


Data security

    • Physical, electronic, and administrative measures
    • Access only for authorized staff
    • Caution with login credentials
    • Beware of phishing emails


Policy updates

Any changes to the privacy policy will be published on shop.arabianoud.com .

If changes require consent, you will have the option to accept or decline.


Contact and exercising rights

Contact the Data Protection Officer at Arabian Oud via email: [email protected]